The Holiday Rep Ticket Diploma Training
Course is an online course for your students with training modules
giving them a valuable insight into being a holiday rep, along with
recruitment help for those who may need it.
The course is completed online and
there is no time limit set to complete them. All exams are marked by
us and their progress can be seen with their online progress report.
If your students get stuck they will have their own course tutor to
help them. After completion of the modules they will be issued with
the tour operator approved Holiday Rep Ticket Diploma.
All students will also get full
recruitment help from their own recruitment advisor and application
forms, recruitment videos to help them with their holiday rep
This service is ongoing and can be used by them at anytime.
Cost is charged per licence - i.e. 10 students you will need
10 licences. The normal cost is £75, but this will be discounted
depending on the number of licences you require. For a quotation
or free trial then please use the interest
For a free trial please
The 12 modules are:
1 - What are the different roles and requirements needed?
So what are the requirements needed to become a holiday rep and what
role would suit me?
There are many misconceptions about what is needed to become a rep,
so we have put together the requirements and the responsibilities
for each role for most tour operators. In this module you will find
the basic requirements needed to become a holiday rep.
2 - What qualities are they looking for?
As you are the face of the tour operator you are normally the first
person the holiday maker sees. An approachable, friendly and
welcoming manner are vital to make the holiday maker feel instantly
Understanding the qualities needed will benefit you when attending
your holiday rep interviews and make you a better holiday rep whilst
3 - The importance of teamwork
Although working as a holiday rep you will be required to work on
your own initiative you will also be faced with many situations that
would require you to communicate and work in teams. This is a vital
ingredient within the role of a holiday representative.
This module will help you at your interview when role playing in
group activities, as well as helping in the role when working as a
4 - A
breakdown of the different duties as a rep
Being a holiday rep means that your work load can be varied from day
to day. However here is a break down of the typical duties you may
need to do to get a taste of what will be expected of you.
This is a great module and will answer all those questions you have
about what being a holiday rep is really all about.
5 - Paperwork
required as a rep
Paper work plays a huge part when working as a holiday rep and this
must be completed within certain deadlines, this is where experience
of admin will be particularly beneficial to you. Some resorts design
their own forms to suit particular needs for that resort. This
module will cover the most common forms used by tour operators.
6 - Welcome
meetings and basic selling skills
Welcome meetings are a weekly or even daily occurrence for reps and
are primarily designed so that holiday makers receive the
information they need to know and the excursions which the tour
operator has to offer.
In this module we are going to break down the parts which form the
basis of a welcome meeting. This module will give you some great
tips to help you once working in resort to earn some extra euros.
7 - Importance
of customer service
Customer service is a term that some people have a vast knowledge
about and some people not very much. If you are working in a
customer environment such as in a shop, a restaurant, a hairdressers
you will have already gained plenty of customer service experience.
But what is the definition of customer service?
Great module to give you the know how on how to act whilst in
resort, but also to help you at your interview.
8 - How
to deal with complaints
Unfortunately, it is a fact of life that holiday reps will have to
deal with complaints and the majority of these will be brought to
your attention when visiting your hotels. The day after arrival can
be particularly busy when guests will come to see you about aspects
of their accommodation or the resort that they are not happy with.
However complaints can happen at any time and you may have to deal
with holiday makers dissatisfied in many situations.
9 - Health
Holidays are the time of year your holiday makers look forward to,
where they can relax and enjoy themselves. As a holiday
representative your main role is to make sure that the holiday
makers stay is an enjoyable one. However, you are also responsible
for ensuring the safety of the holiday maker whilst staying in their
accommodation. Because foreign standards of health and safety are
very different from those we have in the UK, tour operators are
governed to complete a regular fire and safety audit for all of
their hotels and accommodations.
10 - Liquidation,
maths & money conversion
Liquidation is quite a big part of a holiday reps duties and one of
the most important as reps that don't get the hang of it tend to not
last long as they simply cant afford to do so. A rep will be given a
kitty fund which they can use for giving change and providing
refunds and compensation. Liquidation is basically making sure that
the money in their kitty balances at the end of each day.
11 - How
to conduct presentations at your interview
Here you will find vital information about giving presentations at
your Holiday Rep interview successfully. This is a vital part of the
recruitment process and a great module that will have feeling more
confident about presenting.
12 - What
the tour companies are looking for at your Holiday rep Interview
Here you will find vital information about completing your
application forms, designing a CV and how to get through a Holiday
Rep interview successfully.
All the information included in this module has been sourced from
major tour operators and experts within the field of recruitment.
Career In Travel College
Courses in association with