Question - When is the best time to apply to be a holiday rep?

 

Answer

For the summer season, tour operators generally tend to have their main recruitment drives between October to April.  Winter recruitment takes place between April to November.  Nowadays, the tour operators are accepting application forms even if they have don't have any current vacancies.  They will hold potential candidates on file and then call them up when their recruitment starts again.

 

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Question - What is the minimum age I can apply to be a holiday rep?

 

Answer

The current minimum age to become a holiday rep is 18.  However, some tour operators recruit at 19, 20 or even 21.

 

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Question - What is the maximum age I can apply to be a holiday rep?

 

Answer

Apart from Club rep positions which the maximum age is normally 35, there is no current maximum age to become a holiday rep.  In fact the tour operators actually encourage more mature candidates to apply as they have more life experience to offer the role.

 

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Question - I cannot speak another language, will this stop me being a rep?

 

Answer

Although speaking another language, especially a European one is desirable.  It is not an essential requirement to becoming a holiday rep.

 

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Question - I did not excel at school will this effect my chances?

 

Answer

Tour operators do understand that not everybody excels at school but may still have the ability to become a rep.  If you do not have any qualifications gained at school but have gained a higher education or extensive customer service experience then the tour operators will still consider your application.

 

Club rep positions generally do not require any formal qualifications to apply.

 

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Question - What happens during my induction course once I am recruited?

 

Answer

Once you have been successfully accepted by a tour operator to work as a holiday rep you will normally have to complete a 2-4 week training course.  Normally the first half of the training will be conducted in the UK then the second half within the resort you are sent too. With some companies training can be conducted in the resort where you are sent too. During this time you will be trained on:

·         Health and Safety Audits

·         How to complete paperwork

·         How to conduct a welcome meeting/transfer speech

·         Organising entertainment and guiding excursions

·         How to deal with holiday makers and resolve complaints/queries

·         Information on the company you will be working for

·         Information on the resort you will be working in

·         Currency conversion and exchange rates

 

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